Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Scalecom platform at scalecom.pro ("the Service"), operated by PHILECOM LTD(company number 17038467), Office 17375, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom ("we", "us", "our").

By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

Scalecom is a software-as-a-service (SaaS) platform that helps Shopify merchants:

• Import product listings from Shopify stores and AliExpress
• Generate and optimise product content using AI
• Audit and improve SEO across product catalogues
• Manage product images manually before syncing them to Shopify
• Bulk-edit product metadata and sync products to their Shopify stores
• Audit product feeds for Google Merchant Center compliance
• Manage multiple Shopify stores and collaborate with team members

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable.

• You must be at least 18 years old to use the Service
• You must provide accurate, current, and complete information when registering
• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• You must notify us immediately at [email protected] if you suspect unauthorised access
• One account per individual or business entity — duplicate accounts may be terminated

Free Tier

New accounts receive 100 complimentary points at registration. These points are a one-time allocation and expire 12 months after signup. No credit card is required to access the free tier.

Paid Subscriptions

Paid plans (Starter, Growth, Pro) are billed monthly or annually. Subscription fees are charged in advance. By subscribing you authorise us (via Stripe) to charge your payment method on a recurring basis.

• Points are allocated to your account at the start of each billing period
• Unused points do not roll over to the next billing period
• Points are consumed when using AI-powered features (content generation and SEO audits)
• Additional points may be purchased separately at any time
• Prices are displayed in US Dollars (USD) and are inclusive of any applicable VAT where required

Upgrades & Downgrades

To change a paid plan, contact [email protected]. We will confirm the new price, effective date, billing treatment, and point allocation before making the change. Stripe self-service is currently limited to scheduling or reversing a cancellation.

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Import, generate, or publish content that is illegal, defamatory, obscene, or harmful
• Scrape, crawl, or harvest data from the platform in an automated manner without our consent
• Attempt to gain unauthorised access to other accounts, servers, or systems
• Use the Service to send spam or unsolicited communications
• Resell or sublicense access to the Service without our written consent
• Reverse-engineer, decompile, or attempt to extract the source code of the platform
• Use the Service to violate Shopify's Terms of Service or API policies
• Import products you do not have the right to reproduce or sell

We reserve the right to suspend or terminate any account found in violation of this section without notice or refund.

Use of the Shopify integration requires that you hold a valid Shopify account and comply with Shopify's Terms of Service. You are solely responsible for ensuring that:

• You have the right to import and republish products through the platform
• Products you publish to your Shopify store comply with Shopify's policies
• Your store complies with applicable consumer protection and e-commerce laws in your jurisdiction
• You maintain valid Shopify API credentials — we are not liable for access loss due to Shopify policy changes

Your Content

You retain ownership of all product data, images, and descriptions you upload or import. By using the Service you grant us a limited, non-exclusive licence to process and store your content solely to provide the Service.

Our Platform

The Scalecom platform, including its software, design, trademarks, and documentation, is the exclusive property of PHILECOM LTD. Nothing in these Terms grants you any right or licence in our intellectual property beyond what is strictly necessary to use the Service.

AI-Generated Content

Content generated by AI features (titles, descriptions, meta tags) is provided "as-is". You are responsible for reviewing, editing, and taking ownership of AI-generated content before publishing it. We make no warranties that AI-generated content is accurate, original, or free from errors.

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, PHILECOM LTD disclaims all warranties, express or implied, including but not limited to:

• Fitness for a particular purpose
• Uninterrupted or error-free operation
• Accuracy of AI-generated content or SEO recommendations
• Compatibility with all Shopify store configurations
• Results or outcomes from using the Service (e.g. sales increases, search rankings)

To the maximum extent permitted by applicable law, PHILECOM LTD shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profit, revenue, data, goodwill, or business opportunities
• Damages arising from reliance on AI-generated content
• Losses resulting from Shopify API downtime, policy changes, or account suspension

Our aggregate liability for any claim arising from your use of the Service shall not exceed the total fees paid by you to PHILECOM LTD in the three months preceding the claim.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

By You

You may cancel your subscription at any time from the Subscription page in your dashboard. Cancellation takes effect at the end of the current billing period. You retain access to the Service until that date. Unused points included with the subscription expire when cancellation takes effect; unused points bought separately as one-time top-ups remain in your account.

By Us

We may suspend or terminate your account immediately if you breach these Terms, if we suspect fraudulent activity, or if required by law. In such cases, we are not obligated to provide a refund.

Account Deletion

To permanently delete your account and all associated data, contact us at [email protected]. Deletion is irreversible. Financial records may be retained as required by law.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We may update these Terms at any time. We will notify you of material changes by email or by posting a notice on the platform. Continued use of the Service after the effective date of updated Terms constitutes your acceptance. If you do not agree with the changes, you must stop using the Service and may cancel your subscription.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us at [email protected] before initiating any formal proceedings so we can attempt to resolve the issue informally.

PHILECOM LTD
Office 17375, 182–184 High Street North, East Ham, London, E6 2JA, United Kingdom
Company No. 17038467
Email: [email protected]